Email Us: info@bivouacannarbor.com
Bivouac believes in protecting the privacy of our customers. The purpose of this privacy policy is to describe the kinds of information that we may collect, how that information may be used, how it is protected, and when it may be disclosed.
By visiting our web site, you are consenting to the practices described in our policy. Our policy may change from time to time, so please review it if you have any concerns, and don't hesitate to contact us with any questions.
Information Collected
While you are visiting our web site, we may collect personal information, such as your name, shipping address, billing address, email address, phone number, and credit card number, to process your order, or communicate with you.
We may also collect certain anonymous data while you are using the web site. This information does not identify you personally, either by itself or in combination with other information, but instead is gathered to improve the performance and functionality of the web site. This anonymous information may include your browser type, Internet protocol (IP) address, pages viewed, or length of your stay.
Cookies
Cookies are small data files stored on your computer's hard drive that contain information such as unique user IDs and web site activity, so that it can remember something about you while you are using the web site or when you return to the web site. Cookies improve your shopping experience because they help us retain the contents in your shopping cart, save the information you have provided us, and enable us to recognize you when you return to our web site. We also use cookies to gather anonymous information about the general use and traffic of our web site, which helps us improve our web site's appearance and usability.
Information Usage
Collected information is used solely to support activities on Bivouac's web site. Financial information, billing and shipping addresses, and personal contact information are used to process orders for the products you have requested. Email addresses are collected for communication about your order processing and distribution of our newsletter.
You may opt-out of receiving our newsletter by contacting us directly. See: Managing your Name on Our Email List.
Disclosure of Your Information
We do not disclose your personal information to other companies, persons, or agencies, except for the purposes of operating and maintaining our web site, processing, shipping, and tracking your orders, managing our customer lists, analyzing data, distribution of customer surveys, and processing credit card payments. These companies have access to personal information needed to perform their services or functions, but may not use it for other purposes.
Managing your Name on Our Email List
If you would like to add, edit, or remove your information from our database, please contact us with your request at:
Bivouacannarbor.com
Customer Service
334 South State Street
Ann Arbor, Michigan 48104
Email: info@bivouacannarbor.com
Telephone: 1-877-U GOT BIV (1 877 846 8248)
Children's Privacy
Bivouac does not sell merchandise for purchase by children. If you are under 18, you may use our web site only with the involvement of a parent or guardian. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.
External Links
Links from our web site may take you to other web sites that do not operate under our privacy policy. We recommend that you examine the privacy statements posted on those other web sites to understand their procedures for collecting, using, and disclosing personal information.
How to Contact Us
If you have any questions or concerns about the privacy or security of your information, please contact us at:
Bivouacannarbor.com
Customer Service
334 South State Street
Ann Arbor, Michigan 48104
Email: info@bivouacannarbor.com
Telephone: 1-877-U GOT BIV (1 877 846 8248)
EFFECTIVE DATE: August 21, 2006
Security Policy
You can feel confident about using our web site to make purchases, because we employ the most up to date security tools available.
While no web site can guarantee absolute security, we are totally committed to your security. If your credit card is used in an unauthorized manner on our web site, we will cover whatever amount your credit card company does not, up to $50.
If you're still not comfortable shopping online, just give us a call at 1-877-U GOT BIV (1 877 846 8248) and we'll be happy to take your order over the phone.
Credit Card Safety
Protecting the safety of your credit card information is important to us.
We use Secure Sockets Layer (SSL) technology through Aurthorize.net to protect the security of your credit card and personal information as it is transmitted to us.
SSL is a highly sophisticated method of scrambling data as it travels from your computer to our web site's servers and is considered the gold standard in Internet encryption technology.
Liability
Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards as well. If your bank does hold you liable for any amount up to $50, Bivouac will cover the liability imposed on you, up to $50.
Simply follow normal reporting procedures on fraudulent credit card use to your bank and send us a copy of the documentation.
Information Security
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."
There are many different kinds of browsers and firewalls, some of which do not permit communication through secure servers. If for any reason you cannot access the secure server, please feel free to place your order with us by phone at 1-877-U GOT BIV (1 877 846 8248).
Terms of Use Agreement
The following agreement outlines the basic terms that govern your use of our web site. These terms might change from time to time, so please review this agreement if you have any concerns, and don't hesitate to contact us with any questions.
Return Policy
Full Refund, with original receipt, within 30 days. All merchandise must be in new, unused condition with all original packaging and tags intact. No refunds on SALE or CLEARANCE merchandise. Free domestic ground shipping on all orders over $100. Your patronage is important to us. Thanks for stopping by.
Web Site Contents
The contents of our web site are intended solely for personal, noncommercial (other than for the purchase of merchandise from our web site) use by the users of our web site. You may download or copy the contents and other downloadable materials displayed on the web site for your personal use only. No right, title, or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying our content.
Product Information
Bivouac attempts to be as accurate as possible in describing its products. We do not warrant that product descriptions or other content of this web site are accurate, complete, reliable, current, or error-free.
Colors
We have made every effort to accurately display the colors of our products on the web site. As the actual colors you see depend on your computer monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Risk of Loss
All products purchased from the web site are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Bivouac. However, if the carrier loses your order, we will reship or reimburse you for your purchase.
Links
Our web site contains links to outside partners and affiliates who operate separately from Bivouac. Any concerns regarding these partners should be directed to that particular company.
Payment
You agree to pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with Bivouac at the prices in effect when such charges are incurred. You will pay any applicable taxes and shipping charges relating to any such purchases.
Orders
Bivouac only sells products to adults, ages 18 years and older, who can purchase them with a credit card. Bivouac reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion, including, without limitation, if Bivouac believes that user conduct violates applicable law or is harmful to the interests of Bivouac or its affiliates.
Disclaimer
THIS WEB SITE AND ALL CONTENTS OF THE WEB SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE WEB SITE, THAT YOUR USE OF THE WEB SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR WEB SITE, AND THAT BIVAOUC SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS WEB SITE.
Indemnification
You agree to defend, indemnify and hold Bivouac harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the web site.
Legal Jurisdiction
This Agreement shall be construed in accordance with the laws of the State of Michigan, USA, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of Michigan, County of Washtenaw, USA.
