Shipping policy
Shipping Policy
Shipping
We offer free standard shipping on qualifying orders of $49 or more within the contiguous United States.
Shipping rates and available delivery options are calculated and displayed at checkout based on your shipping address and selected service.
At this time, we do not ship internationally, or to P.O. Boxes or APO/FPO addresses.
Expedited shipping options, such as UPS 3 Day Select®, UPS 2nd Day Air®, and UPS Next Day Air®, may be available at checkout depending on your destination.
For your security, orders totaling $500 or more may require an adult signature upon delivery.
Order Processing
We stock the merchandise offered on our website whenever possible to provide fast order fulfillment.
Orders placed before 1:00 PM Eastern Time, Monday through Friday, are typically processed and shipped the same business day. Orders placed after 1:00 PM, on weekends, or on holidays will generally be processed on the next business day.
Please note that carrier transit times are estimates and begin once your order has been shipped.
In-Store Pickup
We offer free in-store pickup at our Ann Arbor location.
If in-store pickup is available for your order, you can select it during checkout. Most pickup orders are ready within one hour during normal business hours.
We'll send you an email when your order is ready for pickup. Please wait for this notification before coming to the store.
Pickup Location
Bivouac
336 South State Street
Ann Arbor, MI 48104
If you prefer curbside pickup, simply call (734) 761-6207 when you arrive, and a member of our team will bring your order to your vehicle.
Local Same-Day Delivery
We offer free same-day local delivery within approximately 5 miles of our Ann Arbor store.
If your delivery address qualifies, the Free Same-Day Local Delivery option will automatically appear during checkout.
Orders placed before 4:00 PM Eastern Time are generally eligible for same-day delivery. Orders placed after 4:00 PM will typically be delivered on the following business day.
A member of our team may contact you to coordinate your delivery. Someone may need to be available to receive the order.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Please allow up to 24 hours for tracking information to become available after your shipping confirmation email is sent.
International Shipping
At this time, we only ship within the United States.
Payment
We accept the payment methods displayed during checkout, including major credit cards and other supported digital payment options.
For your protection, never send credit card or payment information by email. If you have questions about your order or need assistance placing an order, please contact us at (734) 761-6207 or info@bivouacannarbor.com.
Questions?
If you have any questions about shipping, delivery, or your order, we're happy to help.
Email: info@bivouacannarbor.com
Phone: (734) 761-6207