RETURN POLICY

*COVID-19 RETURN POLICY UPDATE: If you purchased an item in February or March we are extending the return policy so you can return your item for a full refund by June 1st.  Since we are closed and Michigan is ordered to shelter-in-place, the only way to return an item currently is to ship it back to us. If you would like to make a return please email info@bivouacannarbor.com and we will email you a return shipping label. Or wait until the shelter-in-place order is lifted and you can return your item in store for a full refund.

New, unworn and unused items that do not meet your expectations in fit, quality, or style can be returned within 30 days for a full refund (includes purchase price and shipping charges). Defective items in any condition can be returned for a full refund of the purchase price and shipping costs within 30 days. If you feel that you received a damaged or defective item please contact us and we will provide you with a return shipping label.  PLEASE DO NOT PLACE SHIPPING LABELS ON OUR SHOE BOXES.  THIS DAMAGES THE BOX AND REQUIRES US TO MARKDOWN THE SHOE.  IF A SHOE BOX IS RETURNED DAMAGED WE MUST CHARGE A 20% RESTOCKING FEE.

To return an item, simply ship it back to us in its original packaging with the tags intact. Include a copy of your receipt, return form, or (if all else fails) your name, phone number and credit card number. 
 
If you need a return label, please email info@bivouacannarbor.com with the subject "Return Label Requested." Alternatively, you can print a blank return form here.
  
Due to safety and hygiene concerns we cannot accept returns on the following items: Climbing equipment, Swimwear, and Underwear (baselayers may be returned)

Your patronage is important to us and appreciated. If you have any questions or concerns please contact us at info@bivouacannarbor.com with the subject "Return Policy". Thanks for stopping by. 

Return address: 

Bivouac Web
Attention: Returns
336 South State Street 
Ann Arbor, Michigan 48104 
Tel: 1-877-U GOT BIV (877 846 8248) 

We will confirm receipt of your return and credit your credit card with the purchase price. Items received as gifts can be returned for store credit. 

Alternatively, returns can be made directly in our store, where we'll be happy to process your refund, or assist you in selecting an alternative item. 

Exchanges 
We are happy to exchange unused items for alternate colors and sizes within 30 days. Simply return the item to our store with the receipt in person or via mail. Please make sure to include which item, size, color you would like in exchange. You can also call us directly to help in selecting an alternative item or reorder online.

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