*COVID-19 RETURN POLICY UPDATE: If you purchased an item anytime from Feb 1-June 4th 2020. we are extending the return policy so you can return your item for a full refund by July 4th. Also, if you purchased an item within that time frame we will provide you with a free return shipping label, simply email to request a label.

New, unworn and unused items that do not meet your expectations in fit, quality, or style can be returned within 30 days for a full refund (includes purchase price but excludes shipping charges). Defective items in any condition can be returned for a full refund of the purchase price and shipping costs within 30 days. If you feel that you received a damaged or defective item please contact us and we will provide you with a return shipping label.  PLEASE DO NOT PLACE SHIPPING LABELS ON OUR SHOE BOXES.  THIS DAMAGES THE BOX AND REQUIRES US TO MARKDOWN THE SHOE.  IF A SHOE BOX IS RETURNED DAMAGED WE MUST CHARGE A 20% RESTOCKING FEE.

STARTING JUNE 4TH WE WILL NO LONGER PROVIDE FREE RETURNS. To return an item, simply ship it back to us in its original packaging with the tags intact. Include a copy of your receipt, return form, or (if all else fails) your name, phone number and credit card number. 
Please include your return form with your return. If you do not have a return form, you can print a blank return form here.
Due to safety and hygiene concerns we cannot accept returns on the following items: Climbing equipment, Swimwear, and Underwear (baselayers may be returned)

Your patronage is important to us and appreciated. If you have any questions or concerns please contact us at with the subject "Return Policy". Thanks for stopping by. 

Return address: 

Bivouac Web
Attention: Returns
336 South State Street 
Ann Arbor, Michigan 48104 
Tel: 1-877-U GOT BIV (877 846 8248) 

We will confirm receipt of your return and credit your credit card with the purchase price. Items received as gifts can be returned for store credit. 

Alternatively, returns can be made directly in our store, where we'll be happy to process your refund, or assist you in selecting an alternative item. 

We are happy to exchange unused items for alternate colors and sizes within 30 days. Simply return the item to our store with the receipt in person or via mail. Please make sure to include which item, size, color you would like in exchange. You can also call us directly to help in selecting an alternative item or reorder online.

© 2020 Bivouac Ann Arbor. All Rights Reserved.